Terms and Conditions

Refunds ,Exchanges, Warranty policy

By placing an order through the GQB website or purchasing from our physical stores  you agree to the terms below. We have set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the country of origin of Southern Africa.

At GQB, we value customer satisfaction and strive to provide a hassle-free returns and exchange process. To ensure a smooth experience for all our customers, we have outlined the eligibility criteria.

Refunds- 

To qualify for a refund

1. The product must be returned within the 10 days grace period from date of purchase.
2. If the product is New, undamaged, and in its original packaging there will be a 10% deduction off the original invoice price.
3. The initial cost of the shipping fee will also be deducted from the final refund price . Even if the initial shipping was free to the customer , GQB store still paid the courier to ship the product and needs to recover that cost . The customer can also bring the product back to our store if they wish.
4. All tags, labels, and accessories received with the product must be intact and included in the return.
5. If the product has been used and is still in an as new condition then there will up to 25% deduction off the invoice selling price as the bike is now considered 2nd Hand.
6. The customer will be liable for the return shipping costs to GQB warehouse or the customer can bring the product to our warehouse.
7. Courier fees and assembling fees are not refundable.
8. Please email us within the above 10 days period notifying us that you wish to return the product for a refund to [email protected], please include your invoice details, reason for wanting a refund .
9. We will then email you back with instructions.

Exchanges – 

To qualify for an exchange

1. Exchanges will be allowed within a 30 day period from date of invoice and must be the same value or more. 
2. If the product is New, undamaged, and in its original packaging with up to 10% fee deducted.
3. If the product has been used and is still in an as new condition then there will up to 25% deduction off the invoice selling price as the bike is now considered 2nd Hand.
4. The customer will be liable for the return shipping costs to GQB warehouse or the customer can return the product in person .
5. The customer will be liable for the shipping fees for sending the exchange product or the customer can collect the product in person.
6. Courier fees and assembling fees will be deducted from the cost of the initial purchase invoice.
7. Exchanges are accepted at our benoni branch , in the case where it’s a bike or quad where our mechanics have to inspect & test first. 
8. Helmets , gloves , goggles etc are considered clothing apparel and cant be exchanged if they have been used as this is unhygienic .
9. Please email us notifying us that you wish to exchange the product for a refund to [email protected], please include your invoice details.
10. Pictures, videos and a brief description will help us better assist you .
11. We will then email you back with instructions.

Exchanges due to the product having a manufacture fault or damaged on receipt

1. Please check your product received and notify us within 7 days if you find that there is damage, manufacture fault. 
2. We need a brief description of the problem and pictures to verify in order to send the supplier.
3. The customer must at the own expense send the product/part back to GQB store and GQB store will send the replacement part/product back to the customer, GQB will cover the return cost.
4. After the 7 days period the customer will be liable for the shipping of the product or part and the collection thereof.
5. GQB store is not responsible if the product has been damaged whilst  in transit with the customers own courier , we only cover warranty & part courier cost if the courier has been booked by GQB store .

Warranty

Petrol models 

1. The product must be assembled by a qualified bike shop or person that is familiar with this type of commodity.
2. Wear and tear parts like brakes , pads , cables , tyres , tubes , batteries, starter motors , pull starts , clutches etc are not covered under warranty.
3. Engines carry a (2 stroke ) 30 day to (4 stroke)  6 month warranty .
4. Warranties will not cover abuse , trick riding , commercial use , rentals etc, water damage , incorrect fuel/oil or lack thereof  . These products are designed to be used for recreational use only for light to moderate off road use only.
5. Warranty does not cover incorrect assembly by the customer , all models need to be assembled by a qualified person or bike shop.
6. GQB store offers assembly and repairs at market related prices for in-store collections.
7. Our warranty if applicable is a CARRY IN WARRANTY , meaning the customer must send , drop off & collect the part/ bike to exchange if under warranty. 
8. GQB cant cover parts / bike under warranty if not assembled properly by a qualified person or bike shop, especially for online sales .

Electric models 

1. The product must be assembled by a qualified bike shop or person that is familiar with this type of commodity.
2. Wear and tear parts like brakes , pads , cables , tyres , tubes are not covered under warranty.
3. Warranties will not cover abuse , trick riding , commercial use , rentals etc, water damage , incorrect fuel/oil or lack thereof  . These products are designed to be used for recreational use only for light to moderate off road use.

Warranty periods- Electric models 

1. Charger 60 days excluding power surges .
2. Batteries 90 days excluding over charging. Overcharged batteries swell up, make sure you charge your batteries within the specified times in your user manual. Never charge overnight and make sure the product is in a well ventilated area and not in direct sun light.
3. Motors 6 months excluding liquid or physical damage .
4. Components like switches , gauges , plugs 6 months excluding liquid or physical damage .
5. Warranty will be void if there is -Liquid damage , Incorrect use, physical damage , Commercial use only has a 30 day warranty.

Shipping

SHIPPING & Insurance

1. Our standard shipping does not have insurance included as this is charged extra by the couriers .
2. If we offer FREE shipping , this does not include insurance at 2.5% of the purchase price of the product.
3. Shipping insurance covers the product for the invoice value if selected on check out at 2.5%. If the insurance is not selected , in the event that there is loss, damage , theft whilst in transit the customer will then have to contact the courier company and take up the issue with them directly.
4. Please note that we do not ship/courier assembled products as they will get damaged if not in their original packaging & couriers do not  ship products that are out their original packaging.

Online sales & In store sales 

1. GQB does not cover shipping costs for warranty parts unless within 7 days of initial purchase thereafter this will be for the customers account.
2. The customer must send the part/product back at their own cost or drop off the product/part at GQB store, GQB store will exchange the product /part and courier back to the customer. The customer can also collect the part/product once exchanged.
3. The customer buying online must make sure the product is assembled by a qualified person or bike shop.
4. All products sold online are BOX prices meaning that partly assembled .
5. Assembled products will have the appropriate fee added to the price to cover our labour by the mechanic .

Clearance & Discontinued products 

1. Clearance , Discontinued models that are sold In Store or Online are not exchangeable ,refundable & carry a 30 day warranty excluding wear & tear parts.

Workshop.

1. GQB store offers repairs at a nominal fee of R300 per hour excluding parts .
2. Repairs are in store only from Benoni GQB store .
3. Online customers need to take the bike to a qualified person or bike shop at their own expense.

Assembly fees in store 

1. 49cc Models 2 hours @R300 =R600
2. Mini electric bikes and quads 2 hours @ R300 =R600
3. Tao bikes and quads 110, 125cc 3 hours @R300= R900
4. Tao bikes quads 180cc or bigger 5 hours @ R300= R1500
5. Tao gokarts 100cc 2 hours @R300= R600
6. Tao gokarts 125cc-200cc 5 hours @R300 = R1500

Terms & conditions will be updated anytime if applicable without prior notice.

Errors & Omissions Excluded.