FAQs
Below are some FAQs and additional information to assist you with your go-karts, quads, and bikes. If you have any other questions, please visit our Contact Page to get in touch with us directly.
Products
What type of quads, go-karts and dirt bikes do you offer?
To clarify, Tao manufactures all go-karts and quads, while Highper produces the 49cc range quads, electric bikes, and quads.
What age groups are your products suitable for?
Firstly, our Go-Karts are designed for:
- GK80: 4-8 years
- GK200: 14-adults
- GK125cc: 9-13 years
- 49cc Quads: 4-7 years
- 110cc Tao: 8-12 years
- 125cc Tao: 12-16 years
- 180cc Tao: 16 + years
- Tao Titan Quad: Adults
- 800w Electric Bike: 4-8 years
- Tao DB20 Petrol: 5-8 years
- Tao DB24 Petrol: 8-12 years
Do you offer different engine sizes or power options?
Certainly. For instance, see the various engine sizes and power options available below.
Firstly, our Mini Bikes & Quads – 49cc; then, our Go-Karts – 80cc, 125cc, 200cc; then, our Tao Quads – 110cc, 125cc, 180cc, 300cc; finally, our Tao Bikes – 100cc-110cc.
Firstly, our Mini Bikes & Quads – 49cc; then, our Go-Karts – 80cc, 125cc, 200cc; then, our Tao Quads – 110cc, 125cc, 180cc, 300cc; finally, our Tao Bikes – 100cc-110cc.
Are your products suitable for off-road use only, or can they be used on paved surfaces as well?
To clarify, our products are specifically designed for off-road surfaces such as grass and gravel. However, please note, using these products on tar or paved surfaces will result in accelerated tread wear on the tires.
What safety features do your products have?
Above all, our products include the following safety features: safety cut-off switches, remote start, and stop and kill switches. However, please note that the safety features vary per model. Learn how to use your ride.
Do you provide training or instruction on how to safely operate your quads, go-karts and dirt bikes?
Indeed, we provide basic instructions to our customers. However, Tao has created a video covering the fundamentals. In addition, when a customer purchases from GQB, we ensure they are familiar with the essential operational and safety procedures to get started.
Does the product come already assembled?
Although the products arrive partially assembled, approximately 70% are complete as per factory specifications. Therefore, a qualified person or bike shop must handle the final assembly. Additionally, this includes a pre-delivery inspection (PDI) and assembly process. Despite being partially assembled, the process still requires adding oils, fuels, lubrication, and making necessary adjustments.
Can I test drive or demo your products before purchasing?
Of course, we do allow test drives. However, we do so in a safe controlled environment.
Can I customise or modify my quad, go-kart or dirt bike?
Unfortunately, we do not recommend that, as it will void the warranty.
Are there any recommended safety gear or equipment that I should purchase alongside your products?
Of course, we recommend purchasing the following safety gear if you do not already have it: boots, gloves, MX helmets, and goggles.
Do you offer warranties on your products?
Indeed, we do. In fact, Tao offers a 6-12 month warranty, excluding wear and tear parts, provided the product has been serviced regularly. However, the warranty does not cover professional riding or other uses outside of normal conditions as per the manufacturer’s guidelines.
Are there any warranties or guarantees on clearance and discontinued products?
Unfortunately, clearance and discontinued models sold in-store or online are not exchangeable or refundable. However, they come with a 30-day warranty, excluding wear and tear parts.
Is assembly labor included in the product price?
In general, all online products are sold at BOX prices, which means they are partially assembled.
However, if you choose to have the products fully assembled, an additional fee will be added to cover the mechanic’s labor.
Maintenance & Servicing
What is the expected lifespan of your products?
Remember, the product’s lifespan largely depends on how well it is maintained and serviced. Generally, you can expect over 5 years of use under normal wear and tear and proper maintenance. However, this excludes damage from abuse or misuse. Not to mention, these products are specifically designed for light to moderate off-road recreational use.
Are spare parts readily available for repairs?
Certainly, we stock most wear-and-tear parts. However, some less common parts may need to be specially ordered.
What should I do in the case of a breakdown or technical issue with my product?
In this case, please email us at [email protected] with your invoice number, a brief description of the problem, and a video or a few pictures. Then, we will review your submission and contact you with further instructions.
What maintenance is required for your products?
In general, most recommendations can be found in the user manual provided by the manufacturer.
What services does the GQB workshop provide?
Fortunately, the GQB Store offers in-store repairs at our Benoni location for a nominal fee of R300 per hour, excluding parts.
Otherwise, online customers must take their bikes to a qualified technician or bike shop at their own expense.
What are the assembly fees at GQB Store?
To clarify, our assembly fees are below:
- 49cc Models: 2 hours @ R300 = R600
- Mini Electric Bikes and Quads: 2 hours @ R300 = R600
- Tao Bikes and Quads (110cc, 125cc): 3 hours @ R300 = R900
- Tao Bikes and Quads (180cc or bigger): 5 hours @ R300 = R1500
- Tao Go-Karts (100cc): 2 hours @ R300 = R600
- Tao Go-Karts (125cc-200cc): 5 hours @ R300 = R1500
Delivery & Shipping
Do you offer shipping or delivery services?
Certainly, we offer nationwide shipping and cross-border services for export.
When will my order be delivered?
Generally, courier delivery typically takes 2-4 days, excluding weekends, with a few additional days for outlying areas. However, for packages larger than 50x50x50 cm, we arrange truck collections. Additionally, customers also have the option to purchase and collect directly from our store.
How can I track my order?
Fortunately, we provide tracking waybills and updates to clients through BOBGO Shipping.
What happens if I’m not at home when the delivery arrives?
In this case, you can contact the courier directly to give any necessary instructions; they will need your waybill number. With this in mind, when making a purchase, please leave a note with your instructions so we can inform the courier when booking the shipment.
Can I change the delivery address after placing my order?
Indeed, you can change the delivery address as long as the order has not been collected by the courier. In this case, if the order has already been collected, you will need to contact the courier directly and provide your waybill number to request the address change. On the other hand, please note that shipping rates are calculated based on the original address you provided. However, any additional costs incurred due to an address change will be the customer’s responsibility.
What shipping carriers do you use?
Particularly, our preferred courier is The Courier Guy.
Do you offer international shipping?
Certainly, we offer shipping to neighbouring countries. For example, we work with various shipping partners to accommodate these deliveries.
Does shipping include any insurance?
Our standard shipping does not include insurance; however, it is available for an extra charge through the couriers. Similarly, if we offer free shipping, it does not include insurance, which costs 2.5% of the product’s purchase price.
Moreover, shipping insurance covers the product’s invoice value if selected at checkout. Conversely, without insurance, any loss, damage, or theft during transit must be addressed directly with the courier company. Additionally, we do not ship assembled products, as they may get damaged, and couriers only ship items in their original packaging.
Moreover, shipping insurance covers the product’s invoice value if selected at checkout. Conversely, without insurance, any loss, damage, or theft during transit must be addressed directly with the courier company. Additionally, we do not ship assembled products, as they may get damaged, and couriers only ship items in their original packaging.
Payment
Do you offer financing options for purchasing your products?
Certainly, we offer Adumo finance and PayFlex pay later options. Particularly, these are subject to credit score.
What payment methods do you accept?
To clarify, we utilise PayFast and PayFlex Online for online payments. However, in-store, we accept card payments including Visa, Mastercard, and American Express, as well as cash.
Is it safe to enter my credit card information on your website?
Certainly, our website is highly secure, ensuring safe transactions for our customers.
Do you store my payment information?
Unfortunately, we do not.
Can I use multiple payment methods for a single order?
Keep in mind that, in-store, we accept multiple payments. However, online, we accept card payments and finance options.
What is your refund policy for returns?
Please refer to our refund and return policy on our website.
Do you offer instalment payment options?
To clarify, this falls under our finance options.
What should I do if my payment is declined?
In this case, if your payment doesn’t go through, try again or contact your bank to ensure your limits are sufficient. However, if everything seems fine but the payment still won’t process, it might be due to an offline service. In that case, please email us at [email protected] for assistance.
Returns
What is your return policy?
In this case, to qualify for a refund, products must be returned within 10 days of purchase. Additionally, if new, undamaged, and in original packaging, a 10% fee will be deducted from the refund, plus initial shipping costs.
However, if the product has been used but is in like-new condition, up to 25% will be deducted. Keep in mind, that return shipping costs are the customer’s responsibility, and all tags, labels, and accessories must be included. Additionally, courier and assembly fees are non-refundable.
Email [email protected] with your invoice details and reason for the return within the 10-day period.
Given that, we will provide further instructions.
How do I initiate a return?
In this case, visit our submit a return page. However, if you are uncertain, please contact us via email at [email protected] in regards to initiating a return.
How long does it take to process a return?
Typically, it takes approximately seven days from when we receive the product back.
Will I be refunded the full purchase price?
To clarify, please refer to our refund and return policy online for further details.
Can I return an online purchase in-store?
Certainly, you can.
What should I do if my item is damaged or defective?
In this case, customers must notify us within 7 days of receiving their order. Granted that, please note that the GQB store checks all outgoing orders before shipment. However, we cannot be held liable for courier services arranged by the customer.
Can I exchange an item instead of returning it for a refund?
Certainly, you can. In this case, exchanges are allowed within 30 days of purchase and must be of equal or greater value. However, new, undamaged products in original packaging incur up to a 10% fee, while used products in like-new condition incur up to a 25% fee.
On the other hand, customers are responsible for return and exchange shipping costs or can return/collect in person. Firstly, courier and assembly fees are non-refundable. Secondly, exchanges are accepted at our Benoni branch, where bikes and quads will be inspected. Thirdly, clothing apparel like helmets, gloves, and goggles cannot be exchanged if used.
Ultimately, email [email protected] with your invoice details to initiate an exchange. To clarify, please include pictures, videos, and a brief description. Then, we will respond with further instructions.
How does exchange work if I have received a damaged product or a product that has a manufacture fault?
In this case, please check your product upon receipt and notify us within 7 days if there is any damage or manufacturing fault. Additionally, provide a brief description and pictures for verification to send to the supplier.
Furthermore, the customer must return the product/part at their own expense, and GQB Store will cover the cost of sending the replacement. After 7 days, the customer is responsible for all shipping costs. Moreover, GQB Store is not responsible for damage incurred during transit with the customer’s own courier; we only cover warranty and part courier costs if the courier was booked by GQB Store.
Customer Support
How can I contact customer support?
For further assistance, please email us at [email protected] or call our store.
What are your customer support hours?
To clarify, during store trading hours as listed on our website.
Monday – Friday: 9am – 6pm
Saturday: 9am – 4pm
Sunday: 9am – 2pm
Public holidays: Hours might differ
Monday – Friday: 9am – 6pm
Saturday: 9am – 4pm
Sunday: 9am – 2pm
Public holidays: Hours might differ
How long does it take to receive a response from customer support?
Generally, you can expect a response within a few hours via email, excluding weekends and public holidays.
What should I do if I have a problem with my order?
In that case, please contact us with your order details. At [email protected].
Can I get help with product recommendations or questions before making a purchase?
Certainly, feel free to contact our store and speak with a friendly sales consultant, who will provide you with product recommendations according to your needs.
Do you offer any technical support for products after purchase?
Certainly, we’ll do our best to assist you. However, if we don’t have the answer, we’ll contact the supplier for further information.
Is customer support available on weekends and holidays?
Unfortunately, it is not. However, we’ll make sure to contact you on the next business day.
What should I do if I’m not satisfied with the support I received?
In that case, please email us in writing with your concern at [email protected].
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